CHIDERA OLUCHI NWANORIM

Your Go-To Executive Assistant & Customer Support Champion || Driving Satisfaction, Retention & Business Growth || Certified Marketing & Sales Expert


About Me

With 5+ years in sales, marketing, administrative support and customer support, I drive revenue growth, elevate customer experiences and achieve a positive NPS score through innovative and tailored strategies. My proven track records includes exceptional sales results, proactive executive support, and establishing an effective loyalty program that turned every customer interaction into a lasting partnership and the customer into lifelong advocates for the business. Let’s work together to take your business to new heights!


Skills

Sales & Marketing// Hubspot// Customer Support// Salesforce// Lead Generation

  • Mastery and proficiency of CRM tools and Sales Softwares - 3+years

  • Knowledge and expertise of Lead generation tools - 2+years

  • Negotiation and persuasion skills - 5+years

  • Time management and scheduling tools - 5+years

  • Marketing and Sales - 5+years

  • Sufficient knowledge of Google workspace tools - 5+years

  • Administrative assistance and support - 5+years

  • Customer satisfaction, customer support and retention skills - 5+years


Featured Projects

MARKETING AND SALES PROJECT

A Detailed Description Of My Sales And Marketing Project

As a Sales and Marketing Personnel (Financial Advisor) at Heirs Life Assurance, I have successfully increased revenue growth and sales quota by 50% in just over a year. By selling over 200 insurance policies—equating to at least two policies per working day—I have significantly contributed to the company’s expansion and customer base. Additionally, I have grown our prospect list from less than 50 to over 500 high-quality leads, ensuring a steady pipeline of potential clients.


LEAD GENERATION PROJECTS

An Overview Of My Different Lead Generation Projects

As a Lead Generation Specialist, I have successfully sourced and compiled high-quality, targeted leads for businesses across finance, automotive, and real estate industries using tools like Apollo.io and Lead Scrape. My projects focus on data accuracy, industry relevance, and actionable insights to help clients scale their outreach and marketing efforts


Professional Certifications

My growing list of proprietory exam-based certifications


ON DEMAND IT SUPPORT SKILLS TRAINING - ISSUED 2024

Customer Service: Serving Customers Through Chat and Text - Issued 2025

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